Musculoskeletal Mobile
Physiotherapy Melbourne

We protect your personal and health information in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth), Australian Privacy Principles and Victorian Health Records Act 2001. 1. Information We Collect We may collect information needed to provide and manage your care, including contact details, health information, assessment findings, treatment notes and plans, functional information, funding details, appointment, billing and payment information, and information from you or other healthcare providers. 2. How We Use Your Information We use your information to provide and coordinate physiotherapy, communicate with you, maintain records, prepare reports, process payments and funding claims, manage our practice, and meet legal and professional requirements. 3. AspireOS & Technology We use AspireOS and other secure technology for patient administration, scheduling, clinical documentation, treatment planning, billing and workflow management. This may include AI-assisted administrative or documentation tools. AI does not make clinical decisions or replace professional clinical judgement. 4. Disclosure Where reasonably necessary, we may share relevant information with healthcare providers, carers or representatives, funding bodies, insurers, payment providers, technology providers and government agencies, or where required by law. We do not sell your personal or health information. 5. Storage & Security We take reasonable steps to protect your information from loss, misuse or unauthorised access. Patient information is stored in Australia using secure systems and cloud infrastructure, with access limited to authorised personnel and service providers. 6. Access, Correction & Complaints You may request access to or correction of your information. For privacy concerns, please contact us so we can investigate and respond. The current version of this policy will be available on our website.