Physiotherapist
Support at Home Physiotherapy: What Older Australians Need to Know
If you are an older Australian receiving aged care support – or thinking about accessing it – you may have heard about the Support at Home program. From 1 July 2025, this program replaced the previous Home Care Package system and changed how many funded services, including physiotherapy, are accessed and delivered.
Physiotherapy that comes to you
Understanding Support at Home physiotherapy
Understanding how Support at Home physiotherapy works can make a real difference to how well you recover, how safely you move around at home, and how long you are able to stay independent.
About the program
What is the Support at Home program?
The Support at Home program is a government-funded aged care initiative that helps older Australians access the services they need to continue living at home safely. It is administered through My Aged Care and replaces the former Home Care Package levels 1 to 4.
Under Support at Home, eligible Australians receive a personalised budget that can be used to fund a range of services, including physiotherapy, personal care, nursing, home modifications and more. The amount of funding available depends on an assessment of your needs.
Access starts through My Aged Care. If you have not already been assessed, you can register at myagedcare.gov.au or call 1800 200 422.
What’s covered
Is physiotherapy included in Support at Home?
Yes. Physiotherapy is one of the allied health services that can be funded through Support at Home, provided it is included in your care plan and approved as part of your budget.
Your Support at Home care plan is developed with your provider and care coordinator to reflect your individual goals. If physiotherapy is important to maintaining your safety and independence at home, it can be built into your plan.
Why it works
Why in-home physiotherapy makes sense for Support at Home clients
For many older Australians, getting to a clinic regularly is not straightforward. Transport can be difficult, appointments can be tiring, and familiar routines are disrupted. In-home physiotherapy removes these barriers entirely.
When a physiotherapist comes to your home, treatment happens in the environment where it matters most. Exercises are tailored to your actual living space. Fall risk is assessed in your real surroundings. The physiotherapist can see the stairs you need to manage, the chair you use each morning, and the bathroom setup that may pose a challenge.
This kind of practical, environment-specific care is exactly what Support at Home physiotherapy is designed to support.
Working together
How Khy Physio works with Support at Home clients
Khy Physio delivers mobile physiotherapy across Melbourne for Support at Home clients. Our physiotherapists travel directly to your home, bringing all the equipment needed for assessment and treatment.
We work with your care coordinator or case manager to ensure your physiotherapy sessions align with your care plan and funding. You do not need to navigate the paperwork on your own.
Depending on your Support at Home budget, you may be able to access our services with reduced or no out-of-pocket cost.
If you are unsure whether physiotherapy is included in your current plan, or if you would like to request it be added at your next review, our team can help explain what to ask for.
Getting Started
How to access physiotherapy through Support at Home
A simple, supported path from registration to your first appointment.
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01
Register with My Aged Care if you have not already done so. You can do this online at myagedcare.gov.au or by calling 1800 200 422.
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02
Complete an aged care assessment. A registered assessor will review your needs and determine your Support at Home eligibility and funding level.
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03
Choose your service providers. Once approved, you can choose which providers deliver your services — including your physiotherapist.
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04
Include physiotherapy in your care plan. Work with your care coordinator to include in-home physiotherapy as part of your approved services.
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05
Book your first appointment. Contact Khy Physio and we will work with your coordinator to schedule your initial assessment.
Ready to bring physiotherapy home?
Khy Physio provides mobile physiotherapy across Melbourne for older Australians accessing services through My Aged Care, Home Care Packages and the Support at Home program. If you would like to find out how we can help — or simply talk through what to ask for at your next plan review — our team is here to make the process simple. Get in touch to arrange your initial assessment, and we will work directly with your coordinator to get you moving safely and confidently at home.
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Ready when you are
Let’s get you moving.
Book an appointment or call us — we’ll arrange a home visit that suits you, anywhere across Melbourne.