My Aged Care Physiotherapy
My Aged Care Physiotherapy in Melbourne: What You Need to Know
If someone in your family is getting older and struggling with mobility, pain, or balance, chances are you’ve heard the term “My Aged Care” thrown around.
Aged Care Specialists
We understand the My Aged Care system and help families across Melbourne access government-subsidised physiotherapy at home without the confusion.
Care That Comes to You
No transport, no carparks, no waiting rooms. Our mobile physiotherapists come directly to your home so treatment fits around your day.
Provider Coordination
We coordinate directly with your Home Care Package provider or Support at Home coordinator and provide clear progress notes for your GP.
Multilingual Support
We can communicate in English, Cantonese, Mandarin, and Sinhala, helping you and your family feel comfortable and understood throughout your care.
Physiotherapy that comes to you
What Is My Aged Care?
If someone in your family is getting older and struggling with mobility, pain, or balance, chances are you’ve heard the term “My Aged Care” thrown around. But navigating the aged care system to actually access physiotherapy at home in Melbourne is a different story. This guide breaks down exactly how My Aged Care physiotherapy works, who’s eligible, and how to get a mobile physio to your door without the confusion.
My Aged Care is the Australian Government’s entry point for accessing aged care services. It’s the gateway to funding for things like home help, nursing, and allied health services including physiotherapy.
If you or a family member is over 65 (or over 50 for Aboriginal and Torres Strait Islander people), My Aged Care is likely the starting point for accessing government-subsidised physiotherapy at home.
Funding
Can You Access Physiotherapy
Through My Aged Care?
Yes, physiotherapy is one of the most commonly funded allied health services under the aged care system. It can be accessed through two main programs:
Home Care Packages (HCP)
Home Care Packages provide a budget of funding that can be used for a range of services at home, including physiotherapy. There are four package levels:
- Level 1 – basic care needs ($10,271/year)
- Level 2 – low-level care needs ($18,063/year)
- Level 3 – intermediate care needs ($39,310/year)
- Level 4 – high-level care needs ($59,877/year)
Physiotherapy can be funded from any package level, though the amount available will vary depending on what other services are also using the package budget.
Support at Home Program
From July 2025, the Support at Home program has replaced the old Commonwealth Home Support Programme (CHSP). This program is designed to help older Australians stay independent at home for longer, and physiotherapy is a key part of that.
If you’re already receiving CHSP services, you’ll transition across to Support at Home automatically.
Who We Help
Who Benefits Most from Physiotherapy After Hospital Discharge?
Honestly, almost anyone leaving hospital after a significant event. But it’s especially valuable for:
Seniors after a fall or fracture
Rebuilding confidence and strength to reduce the risk of falling again.
Joint replacement patients
Following post-surgical protocols for hip, knee, or shoulder replacements.
Stroke or neurological event patients
Working on movement patterns, balance, and functional independence.
Cardiac patients
Gentle, progressive exercise to rebuild fitness safely.
Anyone with limited transport options
If getting to a clinic is a barrier, your recovery shouldn’t have to wait.
Why It Matters
Why Physiotherapy Matters for Older Australians
Physiotherapy isn’t just for recovering from surgery or managing chronic pain – though it helps with both. For older Australians, regular physiotherapy can:
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Reduce the risk of falls
The leading cause of injury-related hospitalisation in people over 65.
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Maintain independence
Keeping the strength and mobility needed to stay at home longer.
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Manage chronic conditions
Including arthritis, osteoporosis, Parkinson’s disease, and neurological conditions.
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Support recovery after illness or hospitalisation
Getting strength back after a hospital stay.
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Improve confidence
Especially for those who have already had a fall or near-fall.
Staying at home longer is the goal for most older Australians. Physiotherapy is one of the most direct ways to make that possible.
Getting Started
How to Access My Aged Care Physiotherapy in Melbourne
The process has a few steps, but it’s manageable – especially with support.
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01
Register with My Aged Care
Call My Aged Care on 1800 200 422 or register online at myagedcare.gov.au. You’ll answer some questions about the person’s situation and care needs.
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02
Have an Assessment
An assessor will visit the home to understand what support is needed. This assessment determines eligibility and what level of support is recommended.
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03
Receive Your Package or Referral
Once approved, you’ll either be assigned a Home Care Package (and need to choose a provider to manage it) or referred to Support at Home services directly.
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04
Choose Your Physiotherapist
This is where you have real choice. You’re not locked into whoever your package provider recommends. You can choose a mobile physiotherapist who comes to your home – which is often far more practical than trying to get an elderly parent to a clinic.
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05
Start Treatment
A good mobile physio will come to the home, assess the person’s current function, understand their goals, and build a program around their real environment – the stairs they actually use, the bathroom they actually navigate, the furniture they actually hold onto.
At Home
Why Home-Based Physio
Works Better for Elderly Patients.
Clinic-based physiotherapy has a place. But for older Australians, home-based treatment has some real advantages:
No transport stress
Getting in and out of a car, walking through a carpark, and sitting in a waiting room is exhausting for someone with mobility challenges.
Real-world environment
Your physio can see the actual hazards in the home and tailor exercises to the real space.
Better consistency
When treatment comes to you, it’s far easier to keep appointments.
Family involvement
Carers and family members can sit in, ask questions, and learn how to help between sessions.
Our Service
What to Expect from Khy Physio’s My Aged Care Services in Melbourne
At Khy Physio, we work with older Australians across Melbourne who are accessing physiotherapy through My Aged Care funding. Here’s what that looks like in practice:
Our team speaks English, Cantonese, Mandarin, and Sinhala, so if English isn’t your first language, we can still communicate clearly and comfortably.
What We Offer
Our My Aged Care Mobile
Physiotherapy Services.
We provide in-home physiotherapy tailored to the needs of older Australians. Common services include:
Falls & Balance Training
Falls are the leading cause of injury in people over 65. We design personalised programs to improve your balance, coordination, and stability at home, so you can move around with more confidence and reduce the risk of another fall.
Strength & Mobility
Maintaining strength and mobility is key to staying independent at home for longer. We focus on gentle, progressive exercises tailored to your abilities and goals, helping you keep doing the everyday activities that matter most.
Post-Hospital & Surgery Rehabilitation
Recovering after a hospital stay, joint replacement, or other surgery takes the right support. We help you rebuild strength and function in your own home, following your surgical protocols and getting you back to daily life safely.
Chronic Pain & Arthritis
Living with arthritis, osteoporosis, or long-term musculoskeletal pain shouldn’t hold you back. Through tailored exercises, manual therapy, and practical pain-management strategies, we help you stay comfortable and active at home.
Neurological Conditions
We’re experienced in supporting clients living with conditions such as stroke, Parkinson’s disease, and multiple sclerosis. Through personalised exercises and functional strategies, we work on movement, balance, and the daily challenges you face.
Everyday Function Support
We come to your home with practical strategies to make daily tasks easier, from getting in and out of chairs, beds, and cars, to navigating the stairs and bathroom you use every day. The goal is more independence and less effort.
Not sure where to start?
Get in touch and we’ll help you understand your funding and coordinate everything with your provider or coordinator.
Explore More
Related services
Who is eligible for My Aged Care physiotherapy?
How do I get started with My Aged Care?
Can I choose my own physiotherapist?
Is physiotherapy covered by my Home Care Package?
What conditions can My Aged Care physiotherapy help with?
How does mobile physiotherapy at home work?
Ready when you are
Let’s get you moving.
If you’d like to find out how we can help, contact our team or call 03 8824 0712. We respond within 24 hours.