Privacy
policy.

This policy is a template provided for review — please have it checked and tailored before publishing.

Introduction

Khy Physio is committed to protecting your privacy. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern how we collect, use, store and disclose your personal information. This policy explains how we handle the information you provide to us as part of receiving our mobile physiotherapy and allied-health services.

Information we collect

The information we collect depends on the services you receive and the funding arrangements that apply to you. This may include:

• Personal details — your name, contact details, address and date of birth.
• Health information — your medical history, conditions and treatment notes relating to your physiotherapy care.
• Funding details — information relating to NDIS, DVA, TAC, WorkCover, Home Care Package or Support at Home, and Medicare.

How we collect it

We collect your information in a number of ways, including:

• directly from you, when you contact us, complete a form or attend an appointment;
• from your referrers, such as GPs, hospitals, support coordinators and case managers; and
• from funding bodies, where relevant and with your consent.

Why we use it

We use your information to:

• provide and coordinate your physiotherapy care;
• manage your appointments and billing;
• communicate with you about your care; and
• meet our legal and funding obligations.

Disclosure

We may disclose your information to your treating practitioners and, where relevant and with your consent, to funding bodies such as the NDIS, DVA, TAC and WorkCover, and to other providers involved in your care. We do not sell your information.

Storage & security

Your information is stored securely, and we take reasonable steps to protect it against misuse, loss, and unauthorised access, modification or disclosure. We retain your information for as long as it is required by law and our professional obligations.

Access & correction

You can request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner (OAIC).

Contact us

If you have any questions about this policy, or wish to make a request, you can reach us at:

• Address: 6 Eyre Court, Templestowe Lower, VIC 3107
• Email: info@khyphysio.com.au
• Phone: 03 8824 0712

Last updated: 2026.